Kimonos Archives

PAYMENTS

Payments for orders in Nigeria are by online transfer or credit/debit card . For payments via bank/online transfer, please note that if we do not receive payments for your order within 6 hours, the order will be cancelled.

We do not offer cash on delivery.

Payment for international orders is via Paypal.

RETURNS

We do not offer refunds on orders. Orders can either be exchanged or returned for store credit. Customers bear the cost of returning an item.

For now we cannot offer an exchange for international orders.

You can only exchange an order once.

Items that clearly show they've been worn or washed cannot be exchanged neither can a store credit be issued.

All orders of sale items are final.

IN-STORE RETURNS
Items purchased at our store can only be exchanged or returned for a store credit. There are no refunds.

PERSONAL SHOPPING SERVICE

(AVAILABLE IN LAGOS, NIGERIA ONLY)

This service consists of the Personal Shopping Service and a Drop Off Service

PERSONAL SHOPPING SERVICE

This service is available only in Lagos, Nigeria.

A N5,000 service fee and N2,000 delivery fee applies and is paid prior to drop off.

Service fee is deducted on orders above N50,000.

Customers can hold the items for 24 hours. Items to be returned should be ready for pickup when due.

Payments for purchased items is buy online transfrer or card payments through our payment page

Items must be returned in good condition with all tags and labels attached.

Customers will be contacted and delivery dates confirmed.

Any other questions?
Please email us at sales@taeafrika.com or call/Whatsapp +234-706-388-3454

SHIPPING

Orders are processed by 1pm, Monday to Friday.

All orders are shipped on same day if payment is received before 1pm. Payments received after 1pm mean order is shipped on next working day.

All orders outside Lagos, Nigeria are shipped via EMS. Allow 2-4 days for delivery of local orders and 5-8 working days for delivery of international orders.

Orders within Lagos will be delivered either same day or next working day.

Please note:

Orders cannot be cancelled once they have shipped.
Business days are Mondays through Fridays, excluding holidays.
International shipments are subject to customs procedures, which can cause delays beyond original estimates.

TAXES AND DUTIES ON INTERNATIONAL ORDERS
Duties and taxes vary by country of destination - based upon the laws and regulations of the country to which the order will ship. Our shipping costs usually include these taxes and duties but please be aware that you may be subject to additional charges in your country.

Tamtam Kimono