ORDERS

Payments for all orders in Nigeria are by online transfer only. Other payment methods will be available shortly. Please note that if we do not receive payments for your orders within 6 hours, the order will be cancelled.

We do not offer cash on delivery.

Payment for international orders is via Paypal.

 

RETURNS

We do not offer refunds on orders. Orders can either be exchanged or returned for store credit. Customers bear the cost of returning an item.

You can only exchange an order once.

Items that clearly show they’ve been worn or washed cannot be exchanged neither can a store credit be issued.

All orders of sale items are final.

IN-STORE RETURNS
Items purchased at our store can only be exchanged or returned for a store credit. There are no refunds.

 

PERSONAL SHOPPING SERVICE

(AVAILABLE IN LAGOS, NIGERIA ONLY)

This service consists of the Personal Shopping Service and a Drop Off Service

PERSONAL SHOPPING SERVICE
A N10,000 service fee applies which is paid by online transfer once the appointment is booked.
Fee is deducted on orders above N100,000

DROP OFF SERVICE
A N5,000 fee applies which is paid by online transfer prior to drop off.
Customers can hold the items for 24 hours and will bear the cost of returning unwanted items.
Drop off fee is deducted on orders above N75,000

Any other questions?
Please email us at sales@taeafrika.com or call/Whatsapp +234-706-388-3454

 

SHIPPING

Orders are processed by 1pm, Monday to Friday.

All orders are shipped on same day if payment is received before 1pm. Payments received after 1pm mean order is shipped on next working day.

All orders outside Lagos, Nigeria are shipped via EMS. Allow 2-4 days for delivery of local orders and 5-8 working days for delivery of international orders.

Orders within Lagos will be delivered either same day or next working day.

Please note:

  • Orders cannot be cancelled once they have shipped.
  • Business days are Mondays through Fridays, excluding holidays.
  • International shipments are subject to customs procedures, which can cause delays beyond original estimates.

TAXES AND DUTIES ON INTERNATIONAL ORDERS
Duties and taxes vary by country of destination – based upon the laws and regulations of the country to which the order will ship. Our shipping costs usually include these taxes and duties but please be aware that you may be subject to additional charges in your country.